Customer Account Manager

London

At Improbable, we believe that the next revolution in entertainment and society will come from massive virtual worlds. They’ll create new economies and opportunities globally, changing not just how we play, but how we work and relate to each other. That’s why we’ve made it our mission to build the next generation of technologies for online multiplayer games and simulations.

 


You're surrounded by people who want to improve everything and everyone around them, and who compel you to improve yourself. We’re motivated by the fulfilment of solving hard problems to achieve something profound and transformative.

Your Mission

At Improbable we provide better ways to make and host multiplayer games, and help multiplayer developers meet any challenge. Our customers create everything from small, indie projects to AAA games and they're going to need your help to realise the full potential of our products and services.

As an Account Manager at Improbable you will be responsible for both relationships and project delivery. You will naturally engage with our customers, you will want to build rapport and earn their trust. When our customers have a challenge, they should think you are the person to help them solve it. For project delivery, you are pragmatic, organised and will work collaboratively with the various internal stakeholders to make sure Improbable is always on point and on time.

Improbable is a fast paced, challenging environment. You will need to bring passion and commitment in order to work with us. Equally, to help you meet said challenges, we will invest in your development and you will be supported by the Account Management team. 

Areas for impact

  • Own multiple game studio accounts and their projects, according to complexity and scale. Be a trusted advisor to our customers within the games industry, establishing a solid, mutually beneficial relationship with them.
  • Develop a working knowledge of Improbable services & products.
  • Find ways to leverage that knowledge for our customers' benefit, help them build and host better, more successful games and by consequence deepen and broaden our relationship with them. 
  • Be able to independently ‘work a problem’, leveraging teams & expertise from across Improbable to get the job done being recognised for excellence in relation to solving customer problems.
  • Be the customer's voice within Improbable.
  • Report on sentiment, customer challenges and opportunities to the wider organisation.
  • Use these insights to help drive improvements to Improbable products and services by proactively engaging with internal stakeholders and teams.
  • Be an active member of the AM team, help make us better tomorrow than we are today.
Note: This role does not require you to understand coding, but a technical aptitude and a willingness to learn new skills and technology will be crucial for success in this role.

Learn about Improbable

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