IT Support Analyst

London

Job Vacancy Background
Work on ground-breaking multiplayer titles, push the boundaries of games technology and virtual worlds, or get to grips with some of the world’s toughest security challenges. If your ambitions are high, we’ll give you the tools, support and culture to take them even higher.
About Us
At Improbable, we believe that the next revolution in entertainment and society will come from massive virtual worlds. They will create new economies and opportunities globally, changing not just how we play, but how we work and relate to each other. That’s why we’ve made it our mission to build the next generation of technologies for online multi-user games and simulations. We believe in a future where new, virtual worlds will augment the human experience and become as meaningful, lasting and rich as the physical world. We call this the Multiversal Self.
At Improbable, you are surrounded by people who want to improve everything and everyone around them, and who compel you to improve yourself. We’re motivated by the fulfilment of solving hard problems to achieve something profound and transformative.
Your Mission
As part of a dedicated IT Support team in London, you will have a unique opportunity to build a career in a cutting edge IT department. You will join a team of experienced IT support staff and will be tasked with supporting a large team of experienced game developers and system engineers.
As an IT Support Analyst at Improbable, you will be primarily responsible for helping support our development teams with a focus on high-level desktop and laptop hardware builds.  You will need to use your experience in troubleshooting technical hardware, fixing system issues, maintaining onboarding processes, managing access control and will often be assisting in the deployment of global IT initiatives across our international office locations.
We’re working to leverage the latest hardware systems and cloud hosting technologies in order to manage, build and support our organisation. Our common goal is to enable Improbable to meet our development goals by accelerating IT systems and services worldwide. We are dedicated to advancing user experience and supporting the growth of Improbable.

Responsibilities

  • Accelerating development through IT support
  • Fine-tuning our hardware specifications to tailor for the role
  • Advancing the user experience in our onboarding process
  • Supporting the deployment of our hybrid cloud games hosting service to the user

We'd like to hear from you if you identify with the following

  • You are up to speed with the very latest in desktop hardware technologies
  • You enjoy building machines from scratch
  • Enjoy a fast-paced team focussed support environment
  • Are an established high performer within the desktop support IT space
  • General passion for games and game development
  • Are familiar with Google Services including Google Workplace/ Google Meet
  • Worked extensively with Windows OS and Mac OS
While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!

About Us

Improbable is determined to foster an environment where people can do their best work and feel like they belong. We believe a healthy culture, strong values and contribution from a diverse range of individuals will help us to achieve success.
We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.

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