Operations Support Manager, Defence


Join our defence and national security business and you’ll be helping users plan and train to meet the most complex security threats in the world. Working alongside experts in AI and Machine Learning, computational modelling and distributed systems, you’ll be putting multiplayer technology to life-saving use.
Improbable Defence’s Operations Function exists to make our members' working lives better. We aim to increase the stability, quality & velocity of what we do, improving employee experience as we go.
The Defence and National Security Unit (DU) at Improbable is seeking a results-driven Operations Support Manager (OSM) to join the Operations Function. The OSM would support both internal change projects as well as, facilitate and drive the process of optimising our talent allocation and capacity planning for DU staff across customer delivery projects, major bid activities, product development and other internal change projects. To ensure success as an OSM, you should possess extensive knowledge of business operations, talent allocation and ideally have experience in a technology company serving the Defence or Government sectors.
Due to the nature of this role, you will be expected to meet requirements associated with obtaining UK security vetting clearance; including an unbroken residency in the UK for the previous 5 years. If you think that this might be an issue for you, please let us know.


  • You will be responsible for supporting business-wide internal change projects, working closely with the Ops Manager, Quality Manager, Security Manager, IT Manager, Hd of Real Estate and Office Administrator. Specifically, projects relating to:
  • Business performance
  • IT tooling 
  • Workplace / facilities
  • Process improvements
  • Security 
  • Information and knowledge management

  • The OSM will also be responsible for facilitating the optimal use of talent across the business, working with project managers and line managers and dedicated tools to ensure balance of supply and demand across all activities and support resolution of conflicting priority pulls. Specifically:
  • Ensuring consistent and reliable capture of personnel requirements for different tasks, working with the Project Managers (PMs) and Line Managers (LM) across multiple teams within the DU.
  • Facilitating the process of assigning available staff to projects based on their skills and experience.
  • Raising talent allocation risks and informing the DU workforce capacity plans and talent pipeline.
  • Administering the central tooling (Mavenlink) on which talent demand is forecast, allocation and actual time is recorded driving high data quality and deriving insights from the data for management action.

We Would Like to Hear From You If You Identify With the Following:

  • Demonstrable experience in operations management or talent (resource) management
  • Proficiency in project management and talent allocation tools / software, such as Mavenlink and Jira.
  • Excellent interpersonal and communication skills.
  • Excellent organisational and time-management skills.
  • A post-secondary qualification in business management or finance will be advantageous, but not essential.
  • Knowledge of applicable labour laws would be desirable.

About Us

Improbable is determined to foster an environment where people can do their best work and feel like they belong. We believe a healthy culture, strong values and contribution from a diverse range of individuals will help us to achieve success.
We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.

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