Quality Manager, Defence

Quality Manager, Defence

  • London
  • Strategy & Operations

We believe in the power of scientific simulations coupled with cutting-edge gaming technology to transform decision making and planning in highly uncertain, rapidly evolving, complex environments. In the National Security and Defence sector, a unique opportunity exists to impact high stakes real-world outcomes by enabling decision makers to explore, interact and experiment with rich simulations of interconnected real world systems – what we refer to as single synthetic environments. Our goal is to enable the large scale adoption of single synthetic environments by governments and international institutions, to promote a collective path towards a shared, more accurate understanding of the world.

Improbable Defence develops a software platform that enables the creation of these single synthetic environments, aiming to capture for the first time the multi-domain complexity that is pervasive in modern military operations, and to provide a full simulation-supported workflow; from understanding a scenario, to planning an operation, rehearsing and training.

Single synthetic environments give decision makers a constantly improving picture on how to best prepare for crises and threats. Improbable’s platform offers new capabilities to the defence industry with a library of models, enabling defence developers to reuse and repurpose existing models and build new models of the real world in a fast, efficient and iterative way.


Your mission is to establish the processes and controls to support good governance across the Defence organisation to ensure the interests and expectations of our customers and partners are understood and respected. You’ll ensure everyone understands the “why” of this, aligning the team behind the importance of quality management and supporting them to ensure seamless delivery.

Reporting to our VP Operations, you will ensure that our team are maintaining the quality of output our customers and partners expect from us. We do this through following process, reviewing outcomes, understanding lessons learned and optimising our approach as we go. This role will span the entire business, so you’ll get to work with people across our engineering, delivery and ops teams. 

Areas you will impact:

  • Certification:

    Ensure conformance with ISO9001, maintenance of certification to ISO9001 & ISO27001 and engagement with the certification body

  • Implementation:

    Cross-functional liaison to ensure that processes are kept up to date and are fit for purpose in line with best practice, contractual and regulatory requirements

  • Audit:

    Plan the risk-based Audit Programme and conduct internal audits

  • Analysis:

    Report on quality management within the business, identify risks and opportunities for improvement

  • Reporting:

    Report on the performance of the Business Management System to the senior team, providing required inputs into Management Review

  • Education:

    Work with team leads, undertake advanced quality planning and promote the process approach and risk-based thinking as our business and products scale up

  • Management System:

    Maintenance, development and awareness of the quality management system, including management and updating the process framework

  • Team management:

    Ensure that the quality team meets its performance objectives and contributes to the achievement of divisional performance objectives

  • Security:

    Support our security team to ensure ISO27001 requirements are met and maintained

  • Improvement:

    Facilitate process improvement, work on ad-hoc projects as needed, and ensure changes and improvement do not adversely affect the management system

  • Non-conformance:

    Ensure people respond quickly and appropriately to non-conformities when they arise, by supporting them in taking remedial action and undertaking root cause analysis to prevent any further recurrence

We'd like to hear from you if you identify with the following profile:

  • Chartered or Practitioner Member of the Chartered Quality Institute (CQI Competencies)
  • ISO 9001 Internal Auditor
  • ISO 19011:2018 practitioner
  • A clear expertise with Quality Management Principles
  • Experience with principles around risk management, business process management, process improvement, root cause analysis, workshop facilitation and/or performance analysis, evaluation and reporting

Please note that you will be required to obtain UK national security clearance in the future for this role, if you do not already hold it.

We are working in conjunction with our partners, Harmonic, on this hire and the first interview will be from a representative of Harmonic

Equal Opportunity
The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Improbable are made up of an incredible range of talented people. Improbable is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.