Workplace Operations Specialist

London

Job Vacancy Background
Work on ground-breaking multiplayer titles, push the boundaries of games technology and virtual worlds, or get to grips with some of the world’s toughest security challenges. If your ambitions are high, we’ll give you the tools, support and culture to take them even higher.
At Improbable, we believe that the next revolution in entertainment and society will come from massive virtual worlds. They will create new economies and opportunities globally, changing not just how we play, but how we work and relate to each other. That’s why we’ve made it our mission to build the next generation of technologies for online multi-user games and simulations. 
At Improbable, you are surrounded by people who want to improve everything and everyone around them, and who compel you to improve yourself. We’re motivated by the fulfilment of solving hard problems to achieve something profound and transformative. 
Please note, this role will be office based 5 days a week.
Your Mission: 
Creating and operating a safe and healthy physical environment that showcases the organisation’s unique brand and helps boost productivity.

Areas of Impact:

  • Monitor and address tickets and resolve issues as they arise, accurately addressing the customers needs and develop an effective rapport in all service interactions
  • Ensure service delivery, work orders and special projects are completed in a timely and satisfactory manner
  • Produce quarterly reports, including information around feedback, ticket duration, forecasting future tickets
  • Ordering facilities work suppliers and managing quotes for large/bulk orders
  • Fulfil general building and office compliance and maintenance request from internal helpdesk system (delivering furniture, assisting with desk moves and rotations etc), whilst maintaining the overall look and condition of the premises
  • Responsible for managing shipping functions for incoming and outgoing deliveries
  • Assist with most company and team events/setup Responsible for implementation and enforcement of visitors, ensuring no tailgating into our offices
  • Responsible for maintaining office services by organising office operations and procedure; controlling correspondence with property management and all other relevant parties
  • Ensure health & safety and security considerations are in place for every event / initiative 
  • Overall, support the smooth running of the office reception, actioning and responding to all requests in an efficient and diligent manner

We'd like to hear from you if you identify with any the following:

  • Experience with working in an FM environment 
  • Willingness to work in a fast moving and growing company
  • A professional, extremely well organised and a creative problem solver
  • Be flexible, dedicated and customer focused
  • Excellent customer service and social skills
  • Adaptability
  • Ability to work as part of a team and independently
  • Shown computer and systems knowledge
While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply.

About Us

Improbable is determined to foster an environment where people can do their best work and feel like they belong. We believe a healthy culture, strong values and contribution from a diverse range of individuals will help us to achieve success.
We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.

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